Samsung has recently released their new flagship phone model the Galaxy Note 7. While the features are impressive, there have been certain issues relating to the phones catching on fire in mysterious ways.
Battery Catching Fire
Originally, Chinese consumers reported their phones catching on fire in early September, 2016, and while Samsung at first pulled back roughly ~1800 phones in China, the European consumers having bought their phones on pre-release had seen that same release being pushed back to some undisclosed time in October.
Consumers already having bought and received their Note 7’s have learned that the Chinese company has now recalled all phones outside of China, stating that the battery manufacturer providing the batteries for the overseas market has potential issues when charging.
There’s been talks of the fire being caused by external heat, although the third party battery manufacturer, which are delivering batteries to Samsung have been receiving criticism, with certain parties laying the blame on the battery itself.
For those who managed to get their hands on one of the new phones before the recall, Samsung is offering free replacements, regardless of when the phone was purchased, in an attempt to control their reputation effectively.
While the battery catching on fire is the single biggest issue with the new Note 7 phones, there are other concerns regarding the latest flagship model by Samsung. If you are still deciding whether to purchase the Note 7, consider the following known issues and problems other users are experiencing currently.
One of the main features of the new phone, the unique iris scanner offers users a way to unlock their phones by using their eyes instead of passwords or fingerprints. Apart from feeling like being part of an action movie rivalling Mission: Impossible, there are plenty of advantages to this feature, if it worked correctly that is.
On the whole, reviews have been positive, giving credit to the invention, stating that this feature is not just a marketing gimmick, but rather a fully fledged concept that doesn’t just work in theory, but also in practice.
After the initial setup and calibration, the iris scanner has an impressive success rate for people without glasses, however there have been several reports from consumers the world over those wearing glasses can mess with the functionality, and in some cases not even work – causing people to uninstall the feature, reverting back to passwords and pin codes.
While the iris scanner is a great feature in itself, competing with the ease of fingerprint authentication is still proving a tough battle, since you have to press “Home” and then Swipe before you can unlock with the iris scanner. Compare that to the fingerprint feature where you just hold your finger on the pad, and unlock it immediately.
Perhaps with time and user input Samsung will change how the software functions work, since the hardware part is shaping up to look quite effective.
The new camera is being marketed as having dual pixel sensor technology, boasts of an impressive 12 mega pixels, and the lens can open as wide as F1.7.
Coupled with the modern features we’ve come to expect not only from DSLR’s but now also from smartphones such as iPhone 7 and the Note 7, such as ISO control, shutter speed manipulation, exposure control and so on, Samsung has made a great stride forward in making the traditional DSLR’s obsolete to a certain extent.
However, one of their software features, called Smart Stay, has been known to cause issues with the camera, ultimately throwing an error and failing to boot up the hardware.
If you don’t need the function which basically tries to keep the screen turned on if it registers you looking at it, you can turn it off in the phone settings, and hopefully boot up your camera every time from then on.
There’s been several other reports concerning the Note 7, including people having trouble with their phone restarting at unwanted times, the camera taking pictures without being asked to, and the new Gorilla Glass 5 case has been said to be more prone to scratches than previous models, but the single biggest factor has without a doubt been the battery catching on fire.
Most phones, in fact most gadgets in general have had some sort of kinks or issues needing to be sorted out in later versions, and we expect both the iris scanner and the new camera to be improved upon with software updates. And if you have sent back your original Note 7, and been offered a replacement with a safe battery, there should be no reason why the phone wouldn’t make a great companion.
Having written about technology and gadgets for a number of years, and having been involved with developing both software, hardware and concepts for web and mobile apps.